Skills

UX Design

UI Design

Product Design

Design Systems

Front-End Development

Workshops

Design Sprint

Interaction Design

User Testing

Usability Testing

UX Research

Leadership

Mentoring

HTML

CSS

JavaScript

+ More

Experience

Generalist AI Trainer

Outlier AI

Outlier AI

Oct 2024 - Present

• Trained AI models for top-tier companies, improving model response accuracy by 20%+ through error flagging and language optimization.

• Analyzed code and evaluated prompt responses to align outputs with brand voice and user needs.

Co-Lead UX Designer

Tech Fleet - Philly Truce Phase 3

Tech Fleet - Philly Truce Phase 3

Jun 2024 - Sep 2024

• Co-led a team of 6 designers; delivered 5 end-to-end user flows and 16 new interactive features for a web app supporting community safety initiatives.

• Mentored 4 apprentices, conducted UX interviews, and led sprint planning to ensure alignment with the MVP roadmap.

• Championed pivot strategies, increasing team velocity by 30% while maintaining high stakeholder satisfaction.

Co-Lead UX Writer

Tech Fleet - Baddies in Tech Phase 1

Tech Fleet - Baddies in Tech Phase 1

May 2024 - Jun 2024

• Guided content strategy and UX writing for a startup platform centered on tech inclusion.

• Audited and redefined brand tone across 10+ key screens, increasing engagement in usability testing sessions.

• Mentored 2 apprentices; developed onboarding docs to streamline mid-project onboarding.

Education

Front-End Engineering Certification

Western Governors University

Western Governors University

Feb 2025 - Apr 2025

Google UX Design Certification

Google Coursera

Google Coursera

Sept 2023 - Oct 2023

Associates of Arts

Richland College

Richland College

Aug 2012 - Jun 2015

• Honors Psychology focus. Selected for a competitive leadership retreat and youth mentorship program.

• Spearheaded planning and budgeting for capstone mentoring event with 100+ attendees.

Community Projects

UX Design Panel Judge

Spellman University x SMASH

Spellman University x SMASH

Jul 2024

Judged final UX case studies from emerging tech talent; provided live critique and mentorship to participants.

UX Designer

Protothon '24

Protothon '24

May 2024

Collaborated with a cross-functional team during an intensive design sprint to build a prototype supporting underrepresented communities.

Content Manager

48in48 - Women's Build Event

48in48 - Women's Build Event

May 2024

Led content strategy for a nonprofit site buildathon supporting women-led organizations; ensured brand alignment and storytelling clarity across pages.

Thank you for visiting! - Shannon J!